Privacy Policy

1.Who we are

Authentic Belgian Waffles ("ABW", "we", "us") operates the website https://abws.in and a chain of waffle stores across India. Our flagship store is at #23 Hariohm Heritage, Sector 21, Kharghar, Navi Mumbai, Maharashtra 410210.

2.Information we collect

• Contact & enquiry forms: your name, email address, phone number, city and message when you contact us or send a franchise enquiry. Our forms open WhatsApp with your message ready to send, so nothing reaches us until you press send.
• Orders: your name, phone number and order details when you order at one of our stores or through a delivery app.
• WhatsApp & phone: your number and messages when you reach us on WhatsApp or by phone.
• Technical data: IP address, browser type and pages visited, recorded in standard server logs by our website host.

3.How we use your information

• To prepare your orders and respond to your enquiries.
• To evaluate franchise applications.
• To improve our website, menu and services.
• To send you updates or offers, only where you have agreed to receive them.

4.Cookies

Our website does not use advertising or tracking cookies of its own. Some embedded services, such as the Google Maps on our store pages, may set their own cookies. You can block or delete cookies in your browser settings.

5.Third-party services

Some features rely on trusted third parties, who may collect data as described in their own privacy policies:

• Google Maps: for the store maps and directions on our site.
• WhatsApp: our contact and franchise forms send your message through WhatsApp.
• Swiggy & Zomato: if you order through delivery platforms, your data is handled by them.
• Cloudflare: hosts and delivers this website.

6.Who we share your data with

We do not sell your personal data. We share it only with service providers who help us run the business (delivery and website hosting) and where required by law.

7.How long we keep your data

Order and billing records are kept as long as required for accounting and legal purposes. Enquiry messages are kept for as long as needed to assist you. You can ask us to delete your data at any time (see below).

8.Your rights

• Request a copy of the personal data we hold about you.
• Ask us to correct or delete your personal data.
• Opt out of marketing messages at any time.

9.Contact us

For any privacy-related questions or requests, email us at info@abws.in or call +91 98695 555 75. You can also visit our Contact page.